Shipping policy

Shipping Policy


Effective Date: July 8, 2026


Thank you for shopping with UltraViolet Creations! Every item is handcrafted with care, and we truly appreciate your patience while we create something special just for you.


Processing Time


Because all of our products are handmade and many are custom-made, please allow 8–12 business days for your order to be processed before it ships.


Business days are Monday through Friday and do not include weekends or holidays.


During new product launches, sales, holidays, or periods of high order volume, processing times may be extended. If this happens, we will do our best to keep you informed.


Shipping


Once your order has been completed, it will be shipped using the shipping method selected at checkout.


After your package has been shipped, you will receive a shipping confirmation email with tracking information.


Please note that shipping transit times are determined by the carrier and are separate from our processing time.


Shipping Delays


While we strive to ship every order on time, UltraViolet Creations is not responsible for delays caused by:


  • Weather conditions
  • Holidays
  • Carrier service interruptions
  • Natural disasters
  • Incorrect shipping information provided by the customer
  • Other circumstances beyond our control


Incorrect Shipping Address


Please double-check your shipping address before completing your purchase.


If an incorrect address is entered, please contact us immediately. We can only make changes if your order has not yet shipped.


UltraViolet Creations is not responsible for packages delivered to an incorrect address provided by the customer.


Lost, Stolen, or Damaged Packages


Once your package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.


UltraViolet Creations is not responsible for:


  • Lost packages
  • Stolen packages
  • Delayed deliveries
  • Packages marked as delivered by the carrier
  • Packages damaged by postal carrier


If you experience any of these issues, please contact the shipping carrier directly to file a claim. We are happy to assist by providing any available shipping information.


Shipping Damage


If your order arrives damaged due to a manufacturing issue, please contact us within 24 hours of delivery.


Please include:


  • Your order number
  • Clear photos of the item
  • Photos of the packaging, if applicable
  • A description of the issue


All packages are insured. In the event that your package arrives damaged, a claim must be filed though the postal carrier that delivered the package.


International Shipping


At this time, UltraViolet Creations currently ships only to locations offered at checkout. Any applicable customs fees, import duties, taxes, or additional charges are the responsibility of the customer.


Questions?


If you have any questions about your order or our shipping policy, please contact us through the contact information listed on our website.


⸻


Thank you for supporting UltraViolet Creations!


Every order is handmade with love, creativity, and sparkle. We appreciate your patience while we create something uniquely yours—because the best handmade pieces are always worth the wait