Refund policy

Return & Refund Policy


UltraViolet Creations


At UltraViolet Creations, every item is handmade with care and created just for you. Because our products are custom-crafted, we ask that you review this policy before placing your order.


All Sales Are Final


Due to the handmade and custom nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.


Manufacturing Errors or Damaged Items


Your satisfaction is important to us. If your order arrives with a manufacturing defect or is damaged during production, please contact us within 24 hours of delivery.


Please include:


  • Your order number
  • Clear photos of the product
  • A brief description of the issue


Once your claim has been reviewed and approved, we will offer one of the following:


  • A replacement item, or
  • A refund at our discretion.



What Is Not Considered a Manufacturing Error


Because each item is handcrafted, slight variations make every piece unique and are not considered defects. This includes:


  • Minor variations in glitter placement or suspension
  • Small bubbles in epoxy or liquid
  • Slight color differences due to screen settings
  • Minor handmade imperfections
  • Normal wear caused by misuse, accidental drops, improper care, or exposure to extreme temperatures


Every package has an insurance policy and in the event your package arrives damaged, claims must be submitted through the postal carrier it was delivered from.


Incorrect Shipping Address


Customers are responsible for providing the correct shipping address at checkout. UltraViolet Creations is not responsible for orders shipped to an incorrect address provided by the customer.


Lost or Delayed Packages


Once your package has been shipped and accepted by the shipping carrier, we are not responsible for delays, lost packages, or stolen deliveries. If your package is lost in transit, please contact the shipping carrier directly to file a claim.


Order Processing


Please allow 8–12 business days for your handmade order to be created before shipment. Processing times may increase during holidays, sales, or high-volume order periods.


Contact Us


If you believe your item qualifies for a manufacturing defect claim, please contact us as soon as possible with your order information and photos. We are committed to making things right when a genuine manufacturing issue occurs.


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At UltraViolet Creations, we believe you can’t pour from an empty cup. Thank you for supporting handmade craftsmanship, small business dreams, and products created with love.